Last updated: 28 September 2026
This policy explains how Express Drop LTD (“Express Drop”, “we”, “us” or “our”) handles retail sales of products that are subject to age restrictions or enhanced age checks.
1. Our age-assurance approach
Express Drop applies age controls to products where required by law and may apply additional responsible-retailing controls to age-sensitive products.
Our website entrance gate asks visitors to confirm that they are 18 or over. This is an age acknowledgement only: clicking the gate does not electronically verify a person's age and does not guarantee eligibility to purchase an age-restricted product.
For applicable age-restricted purchases, Express Drop uses an independent electronic age-verification service provided by VerifyMy. Age-restricted orders are not released for dispatch unless the required verification is successfully completed.
2. How VerifyMy age verification works
Verification takes place after checkout so that the purchasing journey is not unnecessarily interrupted. VerifyMy may attempt to verify eligibility using information supplied with the order, such as the customer's name, address and contact details.
If automatic verification cannot be completed, VerifyMy may contact the customer using the email address or mobile number supplied with the order and provide a route to complete further age verification. Customers should follow those instructions promptly.
Express Drop treats an applicable order as cleared for dispatch only when the VerifyMy result is approved. While verification is pending, the affected order is held from fulfilment.
3. Failed, expired or incomplete verification
If the required verification fails, expires or cannot be completed, the affected age-restricted goods will not be dispatched. The order or affected item may be cancelled and any refund due will be handled in accordance with applicable law and our Returns & Refunds Policy.
You must provide accurate information. Attempting to bypass, falsify or interfere with an age-verification check may result in an order being refused or cancelled.
4. Vaping and nicotine products
Express Drop operates an 18+ retail policy for vaping and nicotine products and applies the age-of-sale requirements in force at the time of the transaction.
5. Tobacco, smoking products and cigarette papers
Where Express Drop sells tobacco, smoking products or cigarette papers that are subject to statutory age-of-sale requirements, we apply the legal rule in force at the time of the transaction. Where legislation changes, our eligibility rules and verification processes will be updated accordingly.
6. Other age-sensitive goods
Some products may be subject to separate statutory restrictions or responsible-retailing controls. Where an item is not legally age-restricted, Express Drop may still apply proportionate age, payment-provider, delivery or safety controls where appropriate.
7. Delivery checks
Electronic age verification does not prevent an appropriate delivery check from also being required. Some age-restricted orders may use tracked or age-appropriate delivery services, and the recipient may be asked for suitable evidence of age where required by the carrier or applicable policy.
If a required delivery check cannot be completed, delivery may be refused or the parcel returned to us.
8. Proxy purchasing
You must not purchase an age-restricted product on behalf of a person who is not legally permitted to buy or receive it. We may refuse or cancel an order where we reasonably suspect unlawful proxy purchasing.
9. Personal information and VerifyMy
For applicable age-restricted orders, information necessary to perform the age check may be shared with and processed by VerifyMy for age-verification purposes. This can include information supplied with the order, such as name, address and contact details, together with any additional information a customer provides directly when further verification is required.
Personal information is handled in accordance with our Privacy Policy and applicable data-protection law. The website entrance gate itself is not an electronic identity or age-verification check.
10. Trade customers
Separate rules may apply to genuine business-to-business transactions. Approval as an Express Drop Trade customer does not permit age-restricted goods to be supplied unlawfully for retail or personal use.
11. Changes to age-of-sale requirements
Age-of-sale requirements can change. Express Drop applies the legal requirements in force at the time of the transaction and may update this policy, product classifications and verification processes accordingly.
12. Contact
Express Drop LTD
Unit 4, 16 Morris Road
Leicester
LE2 6BR
United Kingdom
Email: hello@expressdrop.co.uk
Phone / WhatsApp: 07561 333007