Responsible access
Express Drop sells products intended only for adults. Please confirm that you are aged 18 or over before continuing.
Age may be verified again before age-restricted products are supplied. Confirmation here does not guarantee purchase eligibility.
Responsible access
Secure checkout
UK-based support
Express Drop support
Find clear information about dispatch, delivery, tracking, returns and what to do if there is a problem with an order.
01 — Delivery
The available delivery methods, charges and estimates depend on the products, destination and options displayed during checkout.
Choose from the eligible UK delivery services displayed during checkout.
Tracking details are supplied when included with the selected service.
Postcode-dependent delivery may be available in Leicester and selected nearby areas.
What happens after ordering?
Shopify sends your order confirmation to the email address supplied during checkout.
Express Drop checks, packs and prepares the available products for the selected service.
Where tracking applies, the relevant information is provided after the order is dispatched.
The carrier or local-delivery service completes the delivery using the address supplied at checkout.
Looking for an order?
If tracking is included with your delivery service, the relevant details are normally provided after dispatch.
02 — Returns and order problems
Please review the full policy and contact Express Drop before returning an item. Eligibility depends on the product, its condition and the reason for the return.
Review the full returns policy and contact Express Drop before sending anything back.
Contact us promptly with your order number, a description and clear photographs where relevant.
Check the tracking information and delivery surroundings, then contact support if you still need assistance.
Before returning anything
Review the returns policy to understand the applicable eligibility and conditions.
Provide your order number and explain the reason for your return or order problem.
Do not send an item until you have received the appropriate return guidance.
If authorised, package the item carefully and follow the return instructions provided.
Still need help?
Include your order number and relevant details so we can assist efficiently.
HELP CENTRE
Search common questions about ordering, delivery, returns, products and Express Drop Trade.
After placing an order, you should receive an order confirmation using the contact details supplied during checkout. Review the confirmation carefully and contact us if anything appears incorrect.
Use the postcode checker on our website or review the Local Delivery page. Available options, charges and estimates are confirmed during ordering.
Eligible products can be ordered using the delivery options shown during checkout. Some products or locations may be subject to restrictions.
Review the Returns Policy for eligibility, timescales and instructions, then contact Express Drop before sending anything back.
The selected variation, product description and specification section explain the quantity supplied. Check these details before ordering.
Complete the trade application form with accurate business information. Submitting an application does not guarantee approval, ordering access or credit terms.
Age-restricted products are available only to customers aged 18 or over. Verification may be required where applicable.
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