Last updated: 20 August 2026

This Delivery & Shipping Policy explains the delivery services available for orders placed with Express Drop, operated by Express Drop LTD (“Express Drop”, “we”, “us” or “our”).

Delivery options, charges and estimated delivery times available for your order will be shown at checkout before you place your order.

1. Where we deliver

Express Drop currently delivers to eligible addresses within the UK mainland.

We do not currently offer international delivery.

Some remote locations, restricted addresses or postcodes may not be eligible for every delivery service. The available options for your address will be shown at checkout where applicable.

2. Standard UK mainland delivery

Our standard UK mainland delivery charge is:

£4.99 per qualifying order.

Eligible retail orders with a qualifying order value of £40 or more receive FREE standard UK mainland delivery.

Any applicable exclusions or different delivery charges will be shown before you complete checkout.

3. Dispatch times

We aim to dispatch in-stock orders within 1 working day.

For the purposes of this policy, working days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will normally begin processing on the next working day.

Dispatch times are estimates rather than guaranteed delivery appointments. During unusually busy periods, adverse weather, carrier disruption or circumstances outside our reasonable control, dispatch may occasionally take longer.

4. Estimated delivery time

Standard UK mainland orders are normally expected to arrive within approximately 2–4 working days.

This is an estimated delivery timeframe and is not a guaranteed delivery date unless we expressly state otherwise for a particular service.

If a different delivery timeframe applies to your order, the relevant information will be shown at checkout or otherwise communicated to you.

5. Delivery carriers

Depending on the order, destination, parcel size and service selected, Express Drop may use delivery providers including:

• Royal Mail
• Yodel by InPost
• Express Drop local delivery

We may use another suitable delivery provider where reasonably necessary.

Where tracking is available, tracking information may be sent to the email address or mobile number supplied with your order.

6. Express Drop local delivery in Leicester

Eligible addresses within our Leicester local-delivery area may be offered delivery by Express Drop.

The standard local-delivery charge is £4.99.

Eligible local-delivery orders with a qualifying order value of £40 or more receive FREE local delivery.

Local-delivery availability and any applicable delivery timing will be shown at checkout. We do not guarantee same-day or next-day local delivery unless a specific delivery option expressly states this.

Local delivery is only available to eligible addresses within the delivery area offered at checkout.

7. No customer collection

Express Drop does not currently offer customer collection or click-and-collect from our premises.

Please do not attend our registered office or returns address to collect an order.

8. Age-restricted products

Some products sold by Express Drop are restricted to customers aged 18 or over.

Orders containing age-restricted goods may be subject to age-verification requirements before or during fulfilment and may require acceptable proof of age or identification when delivered.

Age-restricted goods will not be supplied where the applicable age-verification requirements cannot be satisfied.

Where appropriate, we may cancel the affected order and arrange any refund due in accordance with applicable law and our Terms & Conditions.

Further information is available in our Age-Restricted Sales Policy.

9. Safe-place and neighbour delivery

Where a carrier offers the option, you may be able to request delivery to an authorised safe place or neighbour.

Availability depends on the carrier, the type of goods and the circumstances of the delivery.

Age-restricted goods will not be left unattended where doing so would prevent the required age-verification process from being completed.

For Express Drop local deliveries, eligible non-age-restricted orders may be left in a safe place only where suitable and where the customer has provided appropriate instructions.

10. Delivery addresses

Please check your delivery address carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address and appropriate contact information.

If you notice an address error after placing your order, contact us as soon as possible at hello@expressdrop.co.uk.

We will try to assist where reasonably possible, but we cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

11. Failed deliveries, refused parcels and uncollected orders

If a parcel cannot be delivered because an incorrect or incomplete address was supplied, delivery was refused, or the parcel was not collected from an available collection point, it may be returned to Express Drop.

Once the parcel is returned to us, we can discuss an appropriate refund or redelivery.

Where permitted by law and where the failed delivery resulted from information or circumstances for which the customer was responsible, reasonable delivery, return or redelivery costs may be deducted from a refund or charged before redelivery.

This does not apply where the failed delivery resulted from an error by Express Drop or the delivery provider.

12. Delayed deliveries

Occasionally, deliveries may be delayed by circumstances outside our reasonable control, including carrier disruption, severe weather, transport disruption or unusually high parcel volumes.

If your order has not arrived within the expected timeframe, please contact us rather than relying solely on the carrier.

We will investigate the delivery and assist you with the next appropriate step.

13. Lost parcels

If you believe your parcel has been lost, contact us at hello@expressdrop.co.uk with your name and order number.

Express Drop will liaise with the relevant delivery provider where necessary.

Where a parcel is confirmed lost, we will provide an appropriate remedy, which may include a replacement or refund depending on the circumstances and your legal rights.

14. Damaged parcels

If an order arrives damaged, please contact us as soon as reasonably possible.

Where possible, please keep the packaging and provide photographs of the parcel, packaging and affected goods. This can help us investigate the issue with the delivery provider.

Providing photographs is not intended to remove or restrict any statutory rights you may have.

Damaged, faulty, incorrect and misdescribed goods are also covered by our Returns & Refunds Policy.

15. Responsibility for delivery

Express Drop remains responsible for fulfilling its obligations to you under applicable consumer law.

If there is a delivery problem, please contact Express Drop directly and we will assist with the carrier investigation where necessary.

Nothing in this policy is intended to exclude or restrict liability that cannot lawfully be excluded.

16. Trade and B2B delivery

The retail delivery charges and free-delivery thresholds described in this policy do not automatically apply to approved Trade/B2B orders.

Trade delivery charges may vary according to order size, weight, quantity, destination or delivery method and will be shown or agreed before the trade order is completed.

Trade deliveries are also subject to the applicable Express Drop Trade Terms & Conditions.

17. Contact us about delivery

For delivery questions, delays, tracking issues or problems with an order, contact:

Express Drop LTD
Company No. 17301558
Registered in England & Wales

Registered office & returns address
Unit 4, 16 Morris Road
Leicester
LE2 6BR
United Kingdom

Email: hello@expressdrop.co.uk
Phone: 07561 333007
WhatsApp: 07561 333007

No customer collections are available at this address.